Frequently Asked Questions
Q - How many colors can you print or embroider? A - Screen Printing: Up to 8 colors on our 8 color auto press and 4 color simulated process. Embroidery: Up to 15 colors on one item. Q - Do I have to send you artwork or can you create it? A - The final artwork must be in a format that is compatible with our systems (MAC or PC)for screen printing and embroidery (Photoshop, Corel Draw, Illustrator). If you do not have prepared artwork our art department can create it for you as we have an in-house art department that can develop a logo or design for. Q - Will a sample be produced for my approval? A - We do not provide physical samples. However, you will receive your artwork via email for final approval as well as a clear understanding of how your final piece will look. Q - What is your service area? A - We service the entire United States. Q - How will I receive my order? A - We provide free local delivery. Orders outside the local area can be picked up at our facility or shipped to you. Q - Do you stock the items in the catalogs? A - No, we order daily, typically with next day delivery from various catalogs which can be found on our website. In addition, we have access to hundreds of thousand of items from thousands of suppliers for items that are not found in our catalogs. Q - Do the number of locations and number of colors affect my cost? A - Yes, locations, colors, and embroidery stitches affect pricing. Q - What is digitizing? A - Digitizing is formatting artwork for our embroidery machines allowing us to sew your design. Q - What is the charge for digitizing artwork? A - Digitizing is on a case-by-case basis depending on intricacy and stitch count. Please call us at 772-879-9800 for pricing. Q - What is the charge for artwork? A - Artwork begins at $35.00 Q - Do I need to pay an initial deposit? A - Most orders require a 50% deposit with the balance due upon delivery. Q - What is the minimum number of items that I have to order? A - We have a minimum order of 24 on all custom screen printed orders; however, there is no minimum for embroidered items. Q - Are there volume discounts given for orders over a certain amount? A - Yes, we offer volume discounts and we have the ability to process orders for thousands of pieces. Please call for pricing. Q - What is the average turn-around time for orders? A - Orders usually take 2 weeks once final art approval is received. Your delivery date will be given to you at that time. Q - Do you allow rush orders? A - Absolutely! However, additional charges may apply such as overnight or priority shipping fees, and a rush order premium. Q - What is your re-order policy? A - Once you have placed an order with us, you will not incur any additional art or screen fees. A $20.00 set up fee will apply for reorders under 100 pieces. We do ask that screen printing reorders meet the 24 piece minimum. Q - Do you customize uniforms? A - Yes, we are able to customize uniforms. Please contact us for additional information. Q - What is the white felty stuff on the underside of my embroidered shirt? A - That felty stuff is called backer. It's purpose is to hold the fabric stable while we're embroidering the design. We trim it as close to the design as possible when we're done sewing so it's as unobtrusive as we can get it. P.S. It has to be there, so if you're buying embroidered shirts that don't have a backer on the inside, it's time to find another embroiderer! Q - What methods of payment do you accept? A - We accept cash, check, and credit cards (VISA, Mastercard, Discover, and American Express)